Job Description
Associate Director – Strategic Account Delivery (SADD)
| Role Title | Associate Director – Strategic Account Delivery (SADD) |
| Business Unit | SREaaS, Minfy Technologies |
| Location | Gurgaon |
| Experience | 17+ years |
| Reporting To | Head of SREaaS Business |
| Direct Reports | Technical Account Managers (TAMs) on dedicated strategic accounts team |
| Employment Type | Full-time, Permanent |
Role Summary
Minfy Technologies, an AWS Premier Partner, is scaling its SREaaS business built on platform-powered, AI-driven managed services. We are seeking an Associate Director – Strategic Account Delivery (SADD) to own the delivery, growth and commercial outcomes of a portfolio of strategic enterprise accounts.
The SADD is the single point of accountability for their assigned strategic accounts — owning the account P&L, leading the dedicated delivery pods (with TAMs reporting into the role), sustaining executive-level customer relationships, and growing account value over a multi-year horizon. This is a senior, outcome-based leadership role at the heart of how Minfy delivers and expands its most important accounts.
Key Responsibilities
Strategic Account Ownership & P&L
- Own the end-to-end relationship and commercial outcomes for a portfolio of strategic accounts, each at meaningful annual recurring revenue.
- Carry account-level P&L accountability — revenue, margin, renewals and multi-year total contract value (TCV) growth.
- Serve as the senior executive sponsor and trusted advisor to customer leadership, aligning Minfy's delivery to the customer's business outcomes.
Delivery Leadership
- Lead dedicated delivery pods across assigned accounts, with Technical Account Managers (TAMs) reporting into the role.
- Ensure committed SLAs, reliability targets and quality standards are consistently met, governing operational reviews and continuous service improvement.
- Own critical escalations end-to-end, ensuring rapid resolution and clear executive communication.
Account Growth & Commercial Expansion
- Identify, shape and close expansion opportunities within existing accounts, growing scope, ARR and TCV.
- Partner with pre-sales and solutioning teams to structure new statements of work and renewals on outcome-based commercial models.
- Build and maintain multi-year account plans with clear growth, retention and reliability objectives.
Platform-Powered & AI-Driven Delivery
- Champion the adoption of Minfy's AI-driven platform intelligence and automation across assigned accounts to improve reliability, cost efficiency and delivery velocity.
- Embed SRE discipline, observability, FinOps governance and runbook automation into the account operating model.
- Use platform-driven insight to demonstrate measurable value to the customer and inform account strategy.
Team Leadership
- Build, lead and develop high-performing dedicated account teams, drawing on shared services and specialist pools as needed.
- Mentor TAMs and delivery staff, driving capability in cloud operations, SRE and customer engagement.
- Partner with the Director of Managed Services Operations for shared resource supply and delivery standards.
Required Experience & Skills
- 17+ years in IT services, with substantial experience in strategic account delivery, cloud managed services or enterprise engagement leadership.
- Proven track record owning enterprise account P&L, with demonstrable revenue and TCV growth over multi-year relationships.
- Strong delivery leadership credentials — managing SLAs, multi-tier delivery teams and complex escalations for enterprise customers.
- Deep understanding of cloud platforms; fluency across any major cloud OEM (AWS strongly preferred; Azure / GCP an advantage).
- Experience with geo / global delivery models and distributed teams.
- Exceptional executive relationship management, negotiation and communication skills.
- Commercial acumen — comfortable structuring outcome-based engagements, renewals and expansions.
Preferred Qualifications
- Relevant cloud certifications (e.g. AWS Solutions Architect / Professional-level).
- ITIL or equivalent service management certification.
- Experience introducing AI / automation into managed service delivery at scale.
- Bachelor's degree in Engineering / Computer Science or equivalent; postgraduate / MBA an advantage.
What the Role Offers
- A senior leadership seat owning marquee strategic accounts within a fast-growing SREaaS business unit.
- Direct commercial impact through account P&L ownership and multi-year growth.
- The opportunity to lead delivery on an AI-driven, platform-powered managed services model with an AWS Premier Partner.
